Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Telepedia Community Support
  1. Telepedia Community Support
  2. Support

Support

Welcome! Please use this form to submit feedback, or report a bug.

General
Report a bug

Tell us the problems you're experiencing.

Required fields are marked with an asterisk*

Summarize the bug briefly.

Please provide details of the problems you are having.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"a48cb300424ae9881033fec66fe13fffed3db703_lout","branding":{"id":"1","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b9bf1d","headerLinkHoverBGColor":"#b9bf1d","headerBadgeColor":"#b9bf1d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c6b2a1f7-f67d-47e4-a5b7-385c89c91bd8/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMjE2ODNmOC0yMWY2LTQzNjAtYmUyOS0wNWM5ZjhkMWM5MDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM2YjJhMWY3LWY2N2QtNDdlNC1hNWI3LTM4NWM4OWM5MWJkOCI6WyJyZWFkIl19LCJleHAiOjE3OTE0NzYzMDIsIm5iZiI6MTc5MTQ3NTcwMn0.nh-VnUzDtYLM55pU2wt0ZNm8OwGjd3HLURK1gjSJa4Y&client=f21683f8-21f6-4360-be29-05c9f8d1c905&mode=fit","logoId":"c6b2a1f7-f67d-47e4-a5b7-385c89c91bd8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Telepedia Community Support","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Telepedia Community Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#322659","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMjE2ODNmOC0yMWY2LTQzNjAtYmUyOS0wNWM5ZjhkMWM5MDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3OTE0NzYzMDIsIm5iZiI6MTc5MTQ3NTcwMn0.ljEx9cvyV0H8kDaRaJsQqh-mjdoI7LnCZKLFBaSu7S0&client=f21683f8-21f6-4360-be29-05c9f8d1c905&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10004,"serviceDeskId":1,"name":"Support","description":"<p>Welcome! Please use this form to submit feedback, or report a bug.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"2","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://telepedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"4","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://telepedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"40","name":"Report copyright or trademark infringement","descriptionHtml":"<p>If you are the owner of, or otherwise authorised to act on behalf of the owner of, content that on our platform that infringes on your copyright or trademark, please use this form to report this to us.</p>\n<p>We will investigate and, where necessary, remove the content from our Services.</p>","callToAction":"Report copyright or trademark infringement","introHtml":"<p>Use this form if you are the owner of, or authorised to act on behalf of the owenr of, content on our services which infringes on your copyright</p>","icon":10511,"iconUrl":"https://telepedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[35],"key":""},{"id":"8","name":"Request a username change","descriptionHtml":"","callToAction":"Request a username change","introHtml":"<p>Request that your account username be changed on Telepedia</p>","icon":10646,"iconUrl":"https://telepedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[2],"key":""},{"id":"5","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://telepedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"6","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://telepedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://telepedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"9","name":"Request account anonymisation","descriptionHtml":"","callToAction":"Request account anonymisation","introHtml":"<p>Request that your account either be deleted or anonymised</p>","icon":10647,"iconUrl":"https://telepedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":2,"name":"Account Help"},{"id":35,"name":"Legal"}],"orderMapping":{"35":[40],"2":[8],"1":[6,5,4,2]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMjE2ODNmOC0yMWY2LTQzNjAtYmUyOS0wNWM5ZjhkMWM5MDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS05Nzc0MDg2MjkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkxNDc2OTAyLCJuYmYiOjE3OTE0NzU3MDIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.g-Xey_UPv6leJ7DO2Wl0Oj68cG-EDlRATVfiaUCyZmI","targetCollection":"upload-user-collection--977408629","endpointUrl":"https://api.media.atlassian.com","clientId":"f21683f8-21f6-4360-be29-05c9f8d1c905","tokenDurationInMins":20},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":4,"projectId":10004,"issueType":{"id":"10005","name":"Task"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://telepedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2026-10-08T17:08:22+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMjE2ODNmOC0yMWY2LTQzNjAtYmUyOS0wNWM5ZjhkMWM5MDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS05Nzc0MDg2MjkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkxNDc2OTAyLCJuYmYiOjE3OTE0NzU3MDIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.g-Xey_UPv6leJ7DO2Wl0Oj68cG-EDlRATVfiaUCyZmI","targetCollection":"upload-user-collection--977408629","endpointUrl":"https://api.media.atlassian.com","clientId":"f21683f8-21f6-4360-be29-05c9f8d1c905","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=telepedia","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a48cb300424ae9881033fec66fe13fffed3db703_lout","baseUrl":"https://telepedia.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://telepedia.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f21683f8-21f6-4360-be29-05c9f8d1c905","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"51f90f8c83df4441a4159f3b9bda83b4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://telepedia.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}